Policies

spongies-logoPlease take a few minutes to learn more about our policies.

Communities we currently serve:

Allston ♦ Arlington ♦ Bedford ♦ Belmont ♦ Brighton ♦ Brookline ♦ Cambridge ♦ Charlestown ♦ Concord ♦ Lexington ♦ Lincoln ♦ Medford ♦ Needham ♦ Newton ♦ North Reading ♦ Somerville ♦ Reading ♦ Waltham ♦ Watertown ♦ Wellesley ♦ Winchester ♦ Woburn. ♦ Service in other cities & towns is based on scheduling availability.

Cleaning supplies: 

Our teams are equipped to provide green cleaning as well as traditional cleaning. Let us know which you prefer and we will carry it through!

Cancellations
Requests to cancel an appointment must be submitted by email two business days prior to the service. Cancellation requests submitted with less than 48 hours notice are subject to a cancellation fee equivalent to 50% of the cleaning service fee. If our team cannot access your home for a scheduled cleaning, you will be charged the full price of your cleaning.

Access to your Home
Appointment cancellation requests made with less than 48 hours notice are subject to a cancellation fee equivalent to 50% of the cleaning service fee. If our team cannot access your home for a scheduled cleaning, you will be charged the full price of your cleaning.

Payment Terms
Payment of invoices should be settled at the time of service. A 10% fee will be added to the balance due if payment is not settled within 15 days. An additional penalty fee (10%) will be added each month to unpaid balances.

Forms of Payment
We accept checks & PayPal payments.

24-Hour Guarantee
We realize that occasionally an area may not be cleaned to your satisfaction. We are unable to offer a refund, but our team will happily re-clean any area that you are not satisfied with. Please let us know of any issues or concerns within 24 hours of your service.

Referral Fee
If you decide to hire a present or past Songies Cleaners team member for any home-related service outside of your agreement with Spongies Cleaners, LLC, our referral fee is $2,500. This fee is due within 30 days of notification from Spongies Cleaners, LLC. If the fee is not paid, Spongies Cleaners, LLC reserves the right to pursue other methods of collection.

Window Cleaning Disclaimer
Spongies Cleaners team will clean window interiors, our team members are not equipped for exterior window cleaning. Razor blades will not be used to remove paint to avoid damage.

Lifting & Hauling Disclaimer
Spongies Cleaners team members will not lift and haul major appliances and furniture. Our team members will clean as best as possible beneath and behind major appliances and furniture to avoid injury and damage.

Interior of Appliances Disclaimer
Interior of appliances are not part of the standard cleaning. There is an additional cost for this service.
Contact Spongies Cleaners for more information about pricing.

Paint Disclaimer
Spongies cleaners are not held responsible for paint splatter on flooring. Our team will make an effort to remove paint, but not use razors or force to prevent damage on property.

Parking Restrictions
We kindly request clients have a visitor parking permit for our cleaning team for cities/towns that require one.

We are insured and bonded