Policies

spongies-logoPlease take a few minutes to learn more about our policies.

Communities we currently serve:

Allston ♦ Arlington ♦ Bedford ♦ Belmont ♦ Brighton ♦ Brookline ♦ Cambridge ♦ Charlestown ♦ Concord ♦ Lexington ♦ Lincoln ♦ Medford ♦ Needham ♦ Newton ♦ North Reading ♦ Somerville ♦ Reading ♦ Waltham ♦ Watertown ♦ Wellesley ♦ Winchester ♦ Woburn. ♦ Service in other cities & towns is based on scheduling availability.

Cleaning supplies: 

Our teams are equipped to provide green cleaning as well as traditional cleaning. Let us know which you prefer and we will carry it through!

Window Cleaning Disclaimer:
The Spongies Cleaners team will clean window interiors, our team members are not equipped for exterior window cleaning. Razor blades will not be used to remove paint to avoid damage.

Lifting & Hauling Disclaimer:
The Spongies Cleaners, LLC team members will not lift and haul major appliances and furniture. Our team members will clean as best as possible beneath and behind major appliances and furniture to avoid injury and damage.

Interior of Appliances Disclaimer:
Interior of appliances are not part of the standard cleaning. There is an additional cost for this service.
Contact Spongies Cleaners for more information about pricing.

Paint Disclaimer:
Spongies cleaners are not held responsible for paint splatter on flooring. Our team will make an effort to remove paint, but not use razors or force to prevent damage on property.

Parking restrictions:

We kindly request clients have a visitor parking permit for our cleaning team for cities/towns that require one.

Payment Terms
To avoid additional charges, all cancellations or postponements must be made at least one business day, prior to scheduled cleaning. Payment of invoices should be settled at the time of service. A 10% fee will be added to the balance due if payment is not settled within 15 days. An additional penalty fee (10%) will be added each month to unpaid balances.

Forms of Payment
We accept checks & PayPal payments.

Cancellations
Appointment cancellation requests made with less than 48 hours notice are subject to a cancellation fee equivalent to 50% of the cleaning service fee. 

We are insured and bonded


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